Leader view · reviewed weekly
Program Metrics
Trust and coverage are leading indicators — a breach pauses card volume before it pauses anything else. These numbers combine the program-to-date baseline with your live actions this session.
Your actions this session
Accept cards in the Inbox and log meeting outcomes — the metrics update live.
0
Act-now accepted
0
Meetings booked
0
Already knew
0
Plants accepted
0
Plant → pipeline
Act-now acceptance
Bar > 60%
"Already knew this"
Bar < 15%
Factual-error incidents
0 tolerated in outreach
Act now — measured this quarter
22 booked across 110 accepted. Bar: ≥ 2–3 per 20. Clearing.
Plant — measured at two quarters
Tracked separately — never judged on the pilot window. Being early is the product working.
Of monitored accounts, how many produced a Tier-1/2 card this quarter. Thin coverage = an empty inbox and a pricing problem — so it's tracked from day one.
25%
lit
61 / 240
accounts producing live cards
Below a per-vertical bar, the fix is a deeper vertical or a different pricing model — not more cards.
A permanent moat on the hard cases, a temporary cost on the easy ones. Steady-state target < 20%.
- Concierge100%
- V1 (now)52%
- V2 target18%
Net revenue retention
Bar > 120% · account-count expansion
Research-client cross-sell
Bar > 15% of pitched accounts, yr 1
Baseline: 110/172 Act-now accepted, 22 meetings across prior batches · your session actions are added on top.